Privacy Policy

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At ThermaCool, LLC, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you submit a contact form, request a quote, or schedule service.
• Usage Data: IP address, browser type, pages visited, and time spent on our site to help us improve user experience.
• Cookies: Small data files stored on your device to enhance site functionality and remember preferences.

How We Use Your Information

We use your information to:

• Respond to inquiries and provide HVAC services
• Send appointment confirmations and service updates
• Improve our website and customer experience
• Comply with legal obligations

How We Protect Your Information

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers who assist us in operating our website or delivering services, under strict confidentiality agreements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Messaging: We do not sell, rent, or share your phone number or any personal information with third parties or affiliates for their marketing purposes. Phone numbers collected via our contact form or SMS opt-in are used solely by ThermaCool LLC to communicate with you about your service requests, appointments, and — if you have opted in — promotional offers. To opt out of text messages at any time, reply STOP to any message you receive from us.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: info@thermacoolhvac.com

Phone: (804) 638-0516